Legal
Who we are
Roomora Ltd is a property management company registered in England and Wales (company no. 16410940). We are responsible for the personal information described in this policy and are registered with the Information Commissioner's Office (registration number ZC296885). You can contact us at info@roomora.co.uk or on 07768 407053.
What we collect
• Enquiry forms: your name, email address, phone number (if you give it) and anything you tell us, such as details of your property, your budget or when you'd like to move in.
• WhatsApp, email or phone: your contact details and the messages you send us.
• Website visits: basic, anonymous statistics such as pages viewed, device type and the site that referred you. We don't use advertising or tracking cookies.
How we use it
• To reply to your enquiry and talk to you about renting a room or working with us. We do this because you've asked us to, and so we can take steps before entering into an agreement.
• If you become a tenant or landlord client, to manage that agreement and meet our legal obligations. We'll give you more detail at that stage.
• To understand how our website is used and improve it.
We don't sell your information, and we won't send you marketing without your consent.
Who we share it with
We only share your information with companies that help us run our business, such as our website host (Framer B.V., Netherlands), our email provider and professional advisers like our accountant, or where the law requires it. If you contact us through SpareRoom or WhatsApp, their own privacy policies apply to their services.
How long we keep it
Enquiries that don't lead to a tenancy or agreement are deleted within 12 months. Records relating to tenancies and agreements are kept for as long as the law requires, usually six years after they end.
Your rights
You can ask us to show you the information we hold about you, correct it, delete it, limit or stop how we use it, or give you a copy to take elsewhere. Email info@roomora.co.uk and we'll respond within one month. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.